Urban Development Solutions

Oftentimes, people have questions about the various aspects of our organization and our services. Below are a few common such questions and their corresponding answers:

When I place an order for a subscription, how long will it be before my first issue arrives in the mail?
A: That depends upon the publication to which you have subscribed. Most magazines generally start delivering within two months, though some may do so sooner and others may take longer. The terms of the subscription will be printed in your receipt and usually indicate a 90 to 120 day waiting period.

I've placed an order & have been receiving the wrong publication. What now?
A: All you need to do is notify our office that you have been receiving the wrong publication. You may also call us at (313) 878-6100. We'll work quickly to get the situation resolved. The problem can be corrected more efficiently if you have your receipt and correspondence number handy when you contact us.

What should I do if I am receiving double issues of the publication I ordered?
A: For this problem, it is usually best that you contact the publisher of the magazine. Finding the publication's contact information can usually be done by going through the magazine's first page and table of contents. For quicker service, it is generally a good idea to have the mailing label handy when phoning the publisher.

How do I cancel my order?

You can contact our customer service department 24 hours per day, 365 days per week at customercare@urbands.com. All requests will be answered in the order they are received and will be processed on the first business day after initial request is confirmed. Confirmation can be received if a viable email address is provided with your initial request. 

 PLEASE NOTE, CUSTOMER SERVICE IS OPEN M-F 7:30 AM TO 4:30 PM.

We do not accept donations of any kind, please alert us to any donations given along with the correct spelling of the name of the individual in which the donation was given.